Service & Warranty

Service & Warranty Policy - GHM Algeria

1. Introduction

GHM is committed to providing high-quality products to its customers in the Algerian market. Our Service & Warranty policy aims to ensure customer satisfaction and trust by offering an efficient after-sales service and a transparent warranty on our products.

2. Warranty Coverage

All products sold by GHM are covered by a manufacturer’s warranty against defects in manufacturing and materials.

  • Coverage: The warranty covers manufacturing defects, technical malfunctions, and defective parts, provided the product is used under normal conditions.

  • Exclusions: The warranty does not cover damages caused by misuse, improper installation, unauthorized modifications, inadequate maintenance, accidents, or natural disasters.

3. After-Sales Service (SAV) Procedure

In case of an issue with a product under warranty, the customer must follow these steps:

  1. Contact Customer Service via Contact@ghm-algerie.com providing proof of purchase and a description of the issue.

  2. Diagnosis and Validation: Our technicians will conduct a remote or in-workshop diagnosis to confirm the nature of the problem.

  3. Repair or Replacement: If the product is deemed defective and covered under warranty, GHM will proceed with the repair or replacement at no additional cost.

  4. Processing Time: The estimated repair or replacement time is  05  business days, depending on part availability.

4. Out-of-Warranty Service

After the warranty period expires, GHM continues to offer paid repair services. The cost of interventions will be communicated to the customer before any repairs are carried out.

5. Quality Commitment

GHM ensures that all products and services comply with quality and safety standards applicable in Algeria. Our technical team is trained to provide effective and responsive support.

6. Contact

For any questions or assistance, please contact us:

  • GHM Customer Service: +213 561 69 98 71

  • Email: contact@ghm-algerie.com

GHM reserves the right to modify this Service & Warranty policy without prior notice.